Terms of Service

Last updated: 2026-10-21

1. Eligibility

You must be legally allowed to make purchases in your location. You agree to provide accurate information when using checkout, including product details, payment information, order references, and contact information.

2. Payment processing

Payments are processed through PayPal Business and the embedded payment methods shown at checkout. We do not store full card numbers, CVV codes, or sensitive card credentials on our servers.

3. Order review

A submitted payment does not automatically guarantee order completion. Orders may be reviewed, delayed, refunded, cancelled, or refused if they appear suspicious, contain incorrect information, create payment risk, violate these terms, or cannot be fulfilled.

4. Digital products and services

Some products may be digital, account-based, license-based, key-based, or service-based. Delivery times may vary depending on availability, verification, technical processing, and support queue status.

5. Refunds

Refunds are reviewed case by case. Refund eligibility may depend on product type, delivery status, usage, access, redemption, account condition, and the reason for the request. Completed digital deliveries may have limited refund eligibility.

6. Fraud prevention

We may use fraud prevention checks, including payment status, order details, IP address, browser information, cookies, timestamps, checkout behavior, and security logs. Suspicious sessions may be blocked, cancelled, reviewed, or refunded.

7. Prohibited activity

• Using stolen, unauthorized, or fraudulent payment methods.
• Submitting false, misleading, or impersonated information.
• Attempting to bypass checkout security or manipulate payment links.
• Abusing refunds, disputes, chargebacks, or support systems.
• Using automated spam, scripts, or repeated attempts against the checkout system.

8. Disputes and chargebacks

If there is an issue with an order, you agree to contact support first and allow a reasonable opportunity to resolve the issue. False disputes or chargebacks after receiving a product may result in account restrictions, refusal of future service, and evidence submission to the payment provider.

9. Third-party services

Checkout may rely on third-party platforms, including PayPal, payment providers, hosting providers, fraud prevention systems, and communication tools. We are not responsible for delays, outages, declines, account limitations, or technical issues caused by third parties.

10. Limitation of liability

To the maximum extent allowed by law, we are not liable for indirect, incidental, special, or consequential damages, including loss of access, delays, third-party outages, payment processor issues, or customer misuse.

11. Changes

These terms may be updated at any time. Continued use of checkout after changes means you accept the updated terms.

12. Contact

For order issues, refund requests, or questions, contact support through the store or the payment page support channel.

Additional operational terms

Checkout records may include a merchant reference, product description, amount, currency, processing state, timestamps, customer-supplied contact information, and provider transaction identifiers. These records are used to operate the service, reconcile payments, respond to support requests, investigate abuse, and maintain an accurate transaction history.

Merchant and customer responsibilities

Merchants are responsible for accurately describing what they sell, setting lawful prices, fulfilling confirmed orders, maintaining customer support, and configuring their own payout and integration details. Customers are responsible for reviewing the product, amount, merchant identity, delivery terms, and refund conditions before authorizing payment.

Authorization and account integrity

You may only use an account, payment method, wallet, email address, device, or credential that you are authorized to use. Attempts to impersonate another person, conceal the source of funds, alter checkout requests, reuse expired sessions, or interfere with payment verification may result in cancellation, restriction, investigation, or reporting where required.

Availability and maintenance

We aim to keep checkout and account services available, but uninterrupted operation is not guaranteed. Maintenance, provider outages, network failures, software updates, security incidents, capacity limits, and events outside reasonable control may delay or temporarily prevent access. Where practical, service will be restored and pending records reconciled after an interruption.

External providers

Card networks, wallet providers, banks, cryptocurrency networks, hosting services, email providers, analytics services, and fraud-prevention vendors operate under their own terms and privacy practices. Their decisions—including authorization, decline, limitation, reversal, settlement timing, and account review—may affect a transaction independently of Xohus Pay.

Records, evidence, and disputes

Transaction records, provider responses, delivery evidence, account events, support messages, IP information, and audit logs may be reviewed when resolving a complaint, refund, chargeback, security incident, or legal request. Records are interpreted together; no single client-side screen, message, or status indicator is conclusive proof that funds were captured.

Children and restricted users

The service is not directed to children who cannot legally consent to online transactions in their location. A parent, guardian, or other authorized adult must supervise purchases where applicable. Access may also be restricted where a user, merchant, product, country, or transaction is subject to sanctions, payment-network restrictions, or other legal limitations.

International use

Users are responsible for understanding taxes, currency conversion, exchange-rate differences, network fees, import rules, and other obligations that apply in their location. Displayed totals may not include fees independently charged by a bank, wallet, blockchain network, or payment provider.

Communications

Operational emails may be sent for account access, sign-in alerts, application decisions, payment status, security notices, support, and material policy updates. Users must keep their contact information accurate and protect access to the email account connected to the service.

Policy updates and interpretation

Policies may change as the service, payment methods, legal requirements, and security practices evolve. The version displayed on xohuspay.com applies from its stated update date. Headings are provided for readability and do not limit the meaning of the text. If one provision cannot be enforced, the remaining provisions continue to apply to the fullest extent permitted.

Questions and requests

Contact the merchant or the official Xohus Pay support channel with the checkout reference, relevant dates, and a clear description of the request. Never send full card numbers, security codes, passwords, API keys, private wallet keys, or recovery phrases through ordinary support messages.